This website is operated by Citron Jaune, a brand that belong to:  

Maraina Limited Company registered in England under the number 9024583 . 54 Sun Street, Waltham Abbey, England, EN9 1EJ.

 Throughout the site, the terms “we”, “us” and “our” refer to Citron Jaune : " the seller" .

 Citron Jaune offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

 

and :

 

Any individual wishing to make a purchase on the Seller web site, at citronjauneshop.com

 

Called « The Client »

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Sale. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or purchase any items.

We reserve the right to update, change or replace any part of these Terms of Sale by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

the Client is forbidden to purchase for resale.

The Client must be at least 18 years old and have judicial capacity or have a parental authorization to order on the Site.

The acquirement of a product on the Site implies the Client’s complete acceptation of the General Terms and Conditions of Sale. These override any of the Client’s general or particular conditions.

SECTION 2 - PRODUCT DESCRIPTION

The available products are presented on the Seller Website.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

The suggested products respect the regulations for the product contents, and comply with the health and safety of the consumers.

SECTION 3 - PRICE

The price indicated by the Seller at the order time are in GBP Pounds, depending on the VAT rate on the day of the order. All rate change will directly affect the prices of the available products.

The prices include the order processing costs.

The applied shipping prices are those shown on the Website at the order time.

The selling price is requested upon order.

 

The order can be paid by Visa, Mastercard, Amex, Paypal, Apple Pay. the Seller has an entirely secured online payment.

SECTION 4 - MODIFICATIONS TO THE PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS

Certain products may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only according to our Return Policy.

We also make some product by order, please note that you will have to add production time to the shipping time. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.

In the case of unavailable products ordered, the Seller will inform the Client by email, as fast as possible, and the price will be refunded to the client, in the next thirty days.

The Client will have the possibility to obtain the refund (in the next thirty days) or an exchange of an unavailable product for an equivalent product. In this case, the return costs will be at the expense of the Seller.

SECTION 6 - ORDER PROCESS

The client wishing to order on the Seller Website must:

create an account by providing the requested information (last name, first name, mailing address, email address, telephone number).

visit the product descriptions and add the desired products to his or her cart

validate the cart

correct any input errors

validate the order

choose and validate the payment method

It is the client’s sole responsibility to ensure the accuracy of the provided information.

 

The Seller will directly communicate an order confirmation to the Client by email.

The provided information and the registered confirmation are proof of transaction.

The Seller will archive the orders and order confirmations on a reliable and durable database.

The seller’s online registers are considered proof of communication, order, payment, and transaction by the Parties.

 

The Seller has underwritten a sale contract with his banking organization. The banking transaction is secure and the Seller does not withhold, for any reason, banking information about the Client. The Seller has the right to deny an abnormal order in reason of the quantities for example.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

SECTION 7 – RESPONSIBILITY

The Seller is not responsible for computer bugs occurring during the order due to the Client’s internet connection.

SECTION 8 – REFUND AND RETURN

You can return a product that presents a quality defect or issue in the 30 days period following the date of purchase. If applicable, thanks for contacting us at the following address : customer.citronjaune@gmail.com

However, if the Client’s choice creates a disproportionate cost for the Seller, he can proceed to the method of his choice.

If the compensation and the replacement of the product are impossible, the Client will be able to return the product and be reimbursed.

The reimbursement of the price is also possible if the Client’s solution cannot be undertaken in the thirty days following the buyers request.

All requests related to this clause must be made by mail at the following address:  customer.citronjaune@gmail.com

 

The return must be made after having contacted the Seller and after the Seller approve the return.

The product must be returned in its original packaging, new, unworn and unwashed.

Under the condition that the returned product is in perfect condition, the Seller will refund the Client with the payment method of his choice under a thirty-day time period starting from the date the Client exerted his or her withdrawal right. The Client has the right to opt for a different refund method.

Exception:

The Client is informed that the withdrawal right does not apply to products made according to the Client’s specifications such as custom made items.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation to maintain any comments in confidence;  to pay compensation for any comments; or to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Sale. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. 

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Sale, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.