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Shipping & Returns

SHIPPING POLICY

We deliver worldwide. Free delivery is available for purchases over $260.00 for Canada and $340.00 for the rest of the world.

Citron Jaune undertakes to deliver your order within a maximum of thirty (30) days.

During Sales and Private Sales, the preparation time may be extended by up to 5 days due to the high volume of orders.

Citron Jaune outsources the delivery service to third-party carriers. To help you choose the most appropriate carrier, we provide their delivery times for information purposes:

We typically require 1 to 2 working days to prepare your order, followed by the delivery times. 

 

SALES, PRIVATE SALES, AND ARCHIVE SALES

During Sales and Private Sales, the preparation time may be extended by up to 5 days due to the high volume of orders.

Any item purchased during a sale or Private Sales event is subject to specific terms and conditions that will be specified during the checkout process.

Shipping costs are applied as follows:

Standard delivery (DHL):

Goods for Americas ( Canada, U.S.A, South America) are prepared and shipped from Canada. 

3 days for Canada and 7 to 10 days for the rest of the world.

The cost of shipping may vary according to the size of your order ( big bag) - Specific costs will be given at the checkout. 

  • Canada

$9.99: Delivery with mandatory signature

$8.99: Delivery to pickup point possible​

$12.99: Express with mandatory signature

  • U.S.A: $14.00

$14: Delivery with mandatory signature

$14: Delivery to pickup point possible

$17: Express with mandatory signature

Goods for E.U and rest of the world are prepared and shipped directly from Madagascar. 

  • Europe: $14.00

$14: Delivery with mandatory signature

$14: Delivery to pickup point possible

​$21: (except Norway and Switzerland) Express with mandatory signature

  • Rest of the world: $21

$21: Delivery with mandatory signature

$21: Delivery to pickup point possible​

Please note that this cost may vary according to the destination- a precise cost will be given to you at the checkout. 

Express Delivery with mandatory signature for rest of the world

  • Albania, Bosnia, Israel, Norway, Serbia, Switzerland, US, Canada, Mexico, Africa, China, South Korea, Hong Kong, Japan, Magreb: $34.00. Delivery within 2-3 working days excluding Saturday

  • Rest of the world (South America, Australia, Saudi Arabia): $54.00. Delivery within 3-4 working days excluding Saturday

 

Customs clearance may result in the payment of additional charges and taxes, which will be communicated to you either by customs directly or at the time of receipt of the parcel. Customs fees and taxes are the responsibility of the buyer. Citron Jaune cannot be held responsible for these expenses. We encourage you to consult your country's customs office to estimate the costs.

If your country of delivery is located outside Canada, your package may be subject to customs duties, import duties, or various taxes in force in your country of residence, which are not included in the final amount of your order. If you receive an email or call regarding this matter, it is your responsibility to pay these charges to receive your order. 

GIFTS, RETURN & EXCHANGE POLICY

FREE GIFTS WITH ORDERS

All our gifts are offered subject to availability.

EXCHANGES AND REFUNDS

Citron Jaune prioritizes customer satisfaction. Therefore, we strive to handle your requests for exchanges and refunds as promptly and flexibly as possible.

In accordance with Canadian consumer laws, you have the right to cancel your order within a cooling-off period of 30 days without providing any reason. This cooling-off period begins on the day you physically receive the ordered items. In the case of multiple items ordered, the cooling-off period begins on the day you receive the last item.

After the cooling-off period, delivered items are deemed to be accepted and compliant. Citron Jaune reserves the right to refuse any exchange or refund after this period.

All returned items must be unworn and have our label attached, accompanied by a copy of the return form included in your package.

Prior to any return and to exercise your right of cancellation, please contact us via our contact form selecting "Refund" as the subject of your message and indicating your order number. Failure to contact us before returning the item may result in the refusal of the refund.

Returns from Canada:

Upon contacting us, Citron Jaune will provide you with a prepaid return voucher to be used for returning the item(s). Alternatively, you may choose another carrier, but you will be responsible for any price difference in shipping and ensuring the safe return of the product (please note that specific Terms and Conditions apply during Sales and Private Sale).

Returns from other countries:

After contacting us to confirm the return, you can mail the unwanted item(s) to the following address:

CITRON JAUNE - Jenny Randrianasolo- 33 Nadia Place- Oakville-ON-L6H  1K1- Canada

You will be responsible for the costs of shipping and ensuring the safe return of the product, so we advise you to use registered mail.

Customs duties for both delivery and returns are at the customer's charge.

Upon receiving and examining your package, we will proceed to reimburse the returned item by crediting your original payment method (credit card account, PayPal account, or gift card). Shipping costs will not be refunded (please note that specific Terms and Conditions apply during Sales and Private Sale).

In the event of a product being unavailable after confirmation of your order, Citron Jaune will reimburse the item concerned as soon as possible through your original payment method (crediting the account related to your credit card, PayPal account, or gift card).

If you wish to exchange the item(s) for another color, style, or size, you can place a new order directly from the e-shop without waiting for the refund process to be completed.

We do not store your credit card information after payment.

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