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Store Policy

LEGAL NOTICE & TERMS AND CONDITIONS

Citron Jaune is a registered trademark, based at 33 Nadia Place, registered under Jenny Randria and follow Canadian laws and regulations.

Registered office:

33 Nadia Place

Canada

Email: jenny@citronjauneshop.com

GENERAL CONDITIONS

The following terms and conditions (hereinafter referred to as "Terms and Conditions") apply to all orders placed by the customer (hereinafter referred to as "you") on the Citron Jaune website (hereinafter referred to as "the Website").

By placing an order on the Website, you agree to be bound by the rules and conditions outlined below. Please ensure that you carefully read and understand these Terms and Conditions before placing your order.

The presentation of products on the Website at any given time does not guarantee their availability indefinitely. We reserve the right to discontinue the sale of any product at any time. Additionally, we reserve the right to modify these Terms and Conditions periodically without notice. The applicable version of the Terms and Conditions is the one posted on the Website at the time of your order.

PRICE, PAYMENT, AND DELIVERY

The prices displayed on the website does not include VAT and  delivery costs, which will be added to the total amount payable (please refer to the "Delivery" section).

Upon selecting all desired items for purchase, they will be added to your shopping cart. We will then process your order upon acceptance of your shopping cart and prompt you to proceed with payment. You must follow all the steps of the shopping process and complete or verify all requested information. Until you have completed payment, you may modify your order.

Upon acceptance of your payment, you will receive a confirmation email of your order. Citron Jaune agrees to fulfill orders received only within the limits of available stock. If a product becomes unavailable, Citron Jaune will inform you as soon as possible and provide an estimated availability date. You will then have the option to wait for the item to become available or cancel your order. In the latter case, the unavailable item will be refunded using the same payment method you used for your order (please refer to the "Exchange and Refund" section).

In accordance with prevailing rules and regulations, all purchases made through the Website are subject to Value Added Tax (VAT). The place of supply shall be deemed to be within Canada, and applicable VAT shall be at the prevailing rate in accordance with Canadian regulations. 

PAYMENT MADE OUTSIDE CANADA

For payments made outside of Canada, customers are responsible for any applicable taxes, customs duties, and transportation fees imposed by their country. Citron Jaune is not responsible for any additional fees applied by the country where the order is shipped. It is the customer's responsibility to inquire about and comply with their country's import regulations and associated costs.

Please note that we are not obligated to sell a product at an incorrectly lower price (even after sending a delivery confirmation) if the mistake is obvious and unambiguous and if you could reasonably identify it as a mistake.

Accepted means of payment include Visa, Mastercard, American Express, PayPal, or gift cards. Your credit card details will be encrypted to minimize the possibility of unauthorized access. By accepting the payment, you confirm that you are the owner of the credit card or the legitimate holder of the PayPal account or gift card.

If the payment pre-authorization is denied by your bank, we will not be liable for any delay or non-delivery.

FREE GIFTS WITH ORDERS

All our gifts are offered subject to availability.

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LEGAL WARRANTIES

As a consumer in Canada, you are entitled to certain legal warranties when purchasing items from the Citron Jaune website. These warranties include the legal warranty of conformity and a warranty against hidden defects. Citron Jaune is responsible for ensuring that the products sold on the website comply with these statutory warranties.

You can rely on the following legal provisions:

Warranty against hidden defects:

In accordance with Section 218 of the Canadian Consumer Protection Act:

"The seller is obligated to provide a warranty against hidden defects of the thing sold that render it unfit for the purpose for which it was intended, or that decrease its usefulness to such an extent that the buyer would not have bought it, or would have paid a lower price for it, if they had been aware of the defects."

Section 218, paragraph 1 of the Canadian Consumer Protection Act:

"Any action resulting from hidden defects must be brought by the purchaser within two years from the date on which the defect is discovered."

Warranty of conformity:

In accordance with Section 52 of the Canadian Consumer Protection Act:

"The seller must deliver goods that are in conformity with the contract of sale and is responsible for any lack of conformity existing at the time of delivery. It is also responsible for any lack of conformity resulting from packaging, assembly instructions, or installation instructions, if it assumed responsibility for these or had them carried out under its responsibility."

Section 53 of the Canadian Consumer Protection Act:

"In order to be in conformity with the contract of sale, the goods must:

  1. Be fit for the purpose for which goods of the same type are ordinarily used and must, if applicable, correspond to the description given by the seller and possess the qualities that the seller has held out to the purchaser as a sample or model;

  2. Be fit for any particular purpose for which the purchaser has made known to the seller at the time of entering into the contract, and the seller has accepted."

Section 55 of the Canadian Consumer Protection Act:

"Any lack of conformity that becomes apparent within six months after the goods are delivered to the purchaser is presumed to have existed at the time of delivery, unless the presumption is inconsistent with the nature of the goods or the nature of the lack of conformity."

Section 58 of the Canadian Consumer Protection Act:

"Any action resulting from a lack of conformity must be brought by the purchaser within two years after the goods are delivered."

Citron Jaune is committed to protecting the privacy of individuals and the confidentiality of the information provided. The collection and processing of information and data are necessary for order registration and tracking, account management, and ensuring the quality of our relationships. We may also use this information for statistical analysis to improve our e-shop and offer more relevant products.

Order management and customer relationship

During your browsing on the website, we may request information through forms, such as when creating your customer account.

The mandatory information requested (indicated by an asterisk) is necessary for managing your queries. If fields are left empty, we may not be able to respond to them.

The other optional information requested is intended to better understand you, and you are free to provide it or not.

Shopping cart management

To facilitate your shopping experience, we store your shopping cart by placing a cookie. If you are logged into your account, we will record and store your shopping cart to allow you to complete your order later.

Newsletter and commercial offer

Citron Jaune will send you updates and commercial offers by email, subject to your prior acceptance.

You have the ability to unsubscribe from commercial notifications at any time, at no cost, by clicking on the "unsubscribe" link in each email or by sending us an email at jenny@citronjauneshop.com

Right to access, amend, and delete information

You may access and modify the personal information recorded in your personal account in the "My Account" section and manage your newsletter subscription at any time.

In accordance with Canadian privacy laws, you have the right to access, modify, and refuse the processing of your personal data. You can exercise these rights by sending an email at  jenny@citronjauneshop.com

The collected information is necessary for order registration and tracking, account management, and ensuring the quality of our relationships. The information is also collected for security purposes in compliance with legal and regulatory obligations and to enhance and personalize our services and the information we send you. The information collector is Citron Jaune.

Moreover, in compliance with Canadian privacy laws, the processing of personal information collected by www.citronjauneshop.com is reported to the appropriate authorities.

COOKIES POLICY

When you visit the Citron Jaune website, information relating to your terminal's browsing may be recorded in files called "Cookies" on your terminal.

Cookies allow us to:

  • Set statistics and analyze traffic to improve the quality and accuracy of our services.

  • Adapt the website layout to the display settings of your terminal.

  • Memorize information provided in forms or relating to products or services.

  • Enable you to access dedicated sections of the website.

  • Provide security measures.

Sharing your terminal with other persons

The sharing of your terminal with other persons and your browser settings concerning cookies are your choice and responsibility.

Your options concerning cookies

You have different options to manage cookies. You may configure your browser to accept or reject cookies or to ask for your consent each time.

Acceptance of cookies

The storage of a cookie depends on the user's wish. You may modify your choices at any time through your browser settings.

Refusal of cookies

If you disable cookies, you may not be able to access certain services requiring identification. We are not liable for the malfunctioning of services due to disabled cookies.

INTELLECTUAL PROPERTY

The content of the Citron Jaune website is protected by copyright and belongs to Jenny Randria.

APPLICABLE LAW

The use of the Citron Jaune website and all purchase contracts generated by it are subject to Canadian law. Any dispute related to the use of the website or to the purchase contracts falls under the exclusive jurisdiction of Canadian courts.

GENERAL DATA PROTECTION REGULATION

Jenny Randria collects the personal data of users on the Citron Jaune website, which are necessary for order management and commercial relations.

The personal data that may be collected include:

  • User data needed to execute the order (last name, first name, billing and delivery addresses, email address, phone number, clothing size)

  • Data on banking information (credit card or PayPal)

  • Navigation data (browser, date and time of connection, IP address, location data)

The data collected is used for the following purposes:

  • Preparation and shipping of orders (logistic companies, carriers)

  • Communication with customers by mail or email

  • Providing information on brand news and current or future commercial operations, including newsletters

  • Improving services offered to customers

  • Customs services in case of international delivery

Third-party partners of Citron Jaune (e.g., Facebook, Instagram, Pinterest) may also use this data by automated means when Citron Jaune publishes editorial and promotional content. Citron Jaune is not responsible for the practices of these service providers and third parties to the extent permitted by applicable law.

Any individual using the Citron Jaune website may request at any time the right to access, rectify, and delete the collected data, the right to object to the processing of their data, and the right to erasure of their personal data.

User data will not be retained beyond the time strictly necessary for the purposes outlined herein and in accordance with applicable regulations and laws. Data used for prospecting purposes may be kept for a maximum of 3 years from the closure of the user's account or the last contact of the prospect concerned.

In accordance with data protection regulations, users have the right to access, rectify, and object to personal data concerning them. Requests can be made online at jenny@citronjauneshop.com indicating the user's last name, first name, and the address for a response. Requests must be signed and accompanied by a photocopy of an identity card with the user's signature. A response will be provided within 1 month of receiving the request.

Some services may be altered or inaccessible in the absence of consent to the collection of data outlined in this Privacy Policy.

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